Client Support Technician Supervisor

About the AgencyThe Department of Revenue is the primary agency for collecting tax revenues that support state and local governments in Mississippi.About the PositionPlease note that this position is NOT REMOTE. — This position is accountable for the management of the team leaders and/or supervisor team who provide end-user contractual service management support services. They are responsible for providing oversight of the provision of IT end-user service management support, including a portfolio of software and hardware products. Also, they have input into the evaluation of new products. They also oversee end-user start-up and ongoing usage training. A position at this level exists due to the size, scope, and complexity of the end-user service management services and population, and its impact on the size of the IT end-user service management support teamWhat you'll need to be successfulTo be successful in this position, you need strong technical knowledge, leadership skills, and a customer-focused mindset. You must be able to manage and develop a team, communicate effectively with both technical and non-technical users, and prioritize multiple tasks. Success also requires problem-solving ability, organization, and a commitment to delivering timely, high-quality support.Preferred QualificationsTypically requires a Bachelor’s Degree and 7-10+ years of experience in an IT end user service management support environment.