Business Operations Specialist

Business Operations Specialist (Remote – LATAM)Schedule:Full-time (EST hours)Overview:Our client, a fast-growing U.S.-based home care company, is looking for a Business Operations Specialist to support performance, execution, and day-to-day operations across multiple business units (franchise locations).This is a hands-on, execution-focused role where you will work closely with business owners to ensure systems are followed, KPIs are tracked, and operations run smoothly.Key ResponsibilitiesSupport operators through startup and early growthRun structured sessions focused on KPIs and executionManage multiple accounts and track performanceHelp ensure timelines and operational standards are metAnalyze performance metrics and identify improvement areasSupport local marketing execution and pipeline trackingAssist with hiring, staffing, and operational needsTrain teams on systems and workflowsHelp build SOPs and internal resourcesSuccess in this role:Drive consistent execution across locations, ensuring strong performance and measurable business growth.Requirements:Experience in operations, business coaching, or multi-unit environmentsBasic to intermediate understanding of KPIs and performance metricsExperience managing multiple stakeholders or accountsStrong ownership and accountability mindsetStrong communication skills with the ability to provide clear guidance and directionHighly organized and execution-drivenComfortable working independently in fast-paced environmentsProficiency in Google Workspace / ExcelNice to Have:Experience in home care, healthcare, or service-based businessesExperience in franchise or multi-location environmentsExperience building SOPs or training materialsFamiliarity with CRM or operational toolsWhy Join Us:Join a fast-growing company where your work will directly impact performance, operations, and business growth across multiple locations.