Client Success Manager
We're hiring on behalf of a leading ticketing and live entertainment technology company seeking a Client Success Manager to partner with sports and entertainment clients, drive revenue growth, and deliver strategic solutions. This role offers an opportunity to build high-impact relationships and contribute to commercial strategy within a fast-paced industry.
The Role:
- Serve as a strategic partner to clients, aligning technology with their business goals to drive revenue growth and deliver win/win solutions.
- Build trusted relationships with senior leaders and key decision-makers, expanding influence and creating alignment around strategic priorities.
- Lead business reviews and deliver data-driven insights that support renewals, product adoption, and overall client success.
- Manage daily communication, resolve issues, and guide a portfolio of complex accounts while collaborating cross-functionally.
What You'll Need:
- 4+ years of experience in a client-facing role such as customer success, account management, consulting, or partnerships within a SaaS, technology, or entertainment setting.
- Demonstrated ability to drive client outcomes and improve business performance using data and commercial insights.
- Strong communication and presentation skills with comfort interacting with leadership levels of internal and external organizations. What's On Offer
- Annual salary of $110,000 - $130,000 per year, plus discretionary annual bonus based on performance.
- Flexible remote work environment supported by a work-from-home stipend.
- Comprehensive benefits package including unlimited PTO, family leave, retirement matching, and health, vision, dental, and life insurance. Apply via Haystack today!