General Manager - Milpitas

General Manager – Premium Family Entertainment VenueLocation: Altitude Trampoline Park, Great Mall – Milpitas, CAPosition Type: Full-Time | Leadership Support RoleAbout UsAt Altitude Trampoline Park, we bring high-energy, joyful spaces to life where families and friends can connect, play, and celebrate together. Whether it's dodgeball matches, trampoline games, or just sharing laughter, we create moments that turn everyday fun into unforgettable memories.Our Milpitas park, located inside the iconic Great Mall—one of Northern California’s largest and most vibrant retail destinations—offers a unique opportunity to serve a high-volume, diverse community. With thousands of daily visitors, this location stands as a flagship experience of the Altitude brand.About the RoleWe are seeking a proactive and passionate General Manager (GM) to support the overall operations of our Milpitas location. This individual will work closely with the General Manager to ensure exceptional daily execution across all departments—including guest services, staffing, maintenance, and sales performance.The AGM is a vital bridge between the front-line team and upper management, ensuring that daily goals are met, team culture remains strong, and every guest receives a safe, high-quality experience.Key ResponsibilitiesOperational SupportAssist in managing daily operations of all departments: attractions, food & beverage, events, and facilitiesEnforce operational procedures to maintain efficiency, safety, and brand consistencySupport P&L tracking, labor scheduling, and inventory management within defined targetsMaintain cleanliness, functionality, and safety standards throughout the facilityTeam LeadershipLead by example in supporting, training, and coaching frontline staffHelp onboard and mentor new team members to uphold brand standardsCreate a positive, inclusive work environment that encourages performance and retentionProvide daily direction and motivation while stepping into leadership responsibilities as neededGuest ExperienceBe a visible, approachable leader on the floor ensuring a fun, safe, and on-brand guest experienceQuickly and professionally resolve guest issues with empathy and effective solutionsGather feedback from guests and contribute to service enhancementsSales & EngagementSupport the execution of local marketing and promotional initiativesHelp drive birthday party and group event bookings through outreach and follow-upIdentify revenue opportunities on slow days or during off-peak hoursCollaborate with the GM to analyze KPIs and implement improvementsQualifications & Skills2–4 years of supervisory or management experience in entertainment, hospitality, retail, or food & beverageStrong people management and customer service skillsExperience in team training, scheduling, and operational oversightAbility to multitask in a fast-paced, guest-facing environmentWillingness to work evenings, weekends, and holidaysPhysically capable of lifting/moving 50 lbs and being on your feet for long shiftsPassionate about creating a fun, high-energy experience for guests of all agesWhy Join Altitude at Great Mall?Prime location inside the Great Mall, one of Northern California’s most visited shopping centersWork alongside experienced leadership in a fast-growing franchise environmentPart of a nationally recognized brand with 80+ locations worldwide and a robust support systemOpportunities for growth into General Manager or multi-unit roles within the franchise networkAccess industry-best training programs and corporate playbooks to help you thriveBe part of a fun, dynamic, and team-driven culture that values energy, safety, and communityMake a direct impact on families and youth through engaging entertainment and top-tier serviceApply today and step into a leadership role that blends fun, community, and growth at one of Altitude’s premier locations!