Community Manager

We are hiring a Community Manager for a great client of ours in the Tustin, CA area. This role oversees resident experience, community operations, staff leadership, and vendor coordination for a residential community. The ideal candidate is customer-service driven, highly organized, and skilled in managing both people and property operations.ResponsibilitiesServe as the primary point of contact for resident questions, concerns, and escalations.Oversee community events, lifestyle programming, activity calendars, and event vendors.Create and distribute newsletters, announcements, and community communications.Conduct regular property inspections and ensure amenities remain clean and operational.Manage maintenance requests, work orders, and onsite vendor/contractor activity.Oversee landscaping, janitorial, pool services, and ensure safety/ADA compliance.Support emergency response coordination and incident documentation.Assist with annual budget preparation, payroll, and approve vendor invoices.Monitor community spending, fee collections, delinquencies, and payment plans.Maintain accurate files, prepare monthly/quarterly reports, and manage vendor contracts.Supervise onsite staff, support hiring, training, scheduling, and timecard approval.Conduct performance reviews and ensure strong customer-service standards.Manage the resident portal/CRM, access control systems, and security cameras.Provide light IT troubleshooting and update community website content as needed.Attend board meetings, present updates, enforce rules/CC&Rs, and issue violations.Qualifications5-8 years of community management, property management, or hospitality experience.Strong communication, leadership, and organizational skills.Experience managing vendors, budgets, and resident-facing programs.Strong knowledge of Microsoft Office Suite.Knowledge of Fair Housing and ADA guidelines preferred.Bachelor's degree in related field preferred.Ability to commute and work on-site 5 days a week.