Azure Production Support Engineer

Job Title: Azure Production Support EngineerLocation: Hamilton, NJEmployment Type: FTE OnlyJob DescriptionMust Have Technical/Functional Skills• Strong knowledge of Microsoft Azure services• Azure SQL, Cosmos DB• Monitoring tools (Azure App Insights.)• Understanding of DevOps, CI/CD pipelines• Knowledge of Linux/Windows systems and networkingRoles & Responsibilities• 5+ years of Azure experience• Good BFSI domain knowledge• Strong knowledge of Microsoft Azure services• Azure SQL, Cosmos DB• Monitoring tools (Azure App Insights.)• Understanding of DevOps, CI/CD pipelines• Knowledge of Linux/Windows systems and networkingResponsibilities:• Monitor live Azure applications and infrastructure 24/7• Respond to production incidents, outages, and alerts• Perform root cause analysis (RCA) and implement fixes• Handle incident tickets (ServiceNow/JIRA) and ensure SLA adherence• Analyze logs using Azure App Insights• Provide on-call support for critical issues• Track system health, metrics, and alerts• Work with development teams for bug fixes and deployments• Participate in release management and change processes• Suggest system improvements and automation opportunities• Document incidents, solutions, and known issues • Ensure compliance with security and regulatory standards• Automate repetitive tasks • Improve reliability and reduce manual interventions