Collections & Cash Application Manager

Hybrid (2 days onsite / 3 days remote)About the RoleOur client, a top AmLaw 100 firm, is seeking a Collections & Cash Application Manager in New York, NY. In this role, you will own a portfolio of outstanding receivables, manage a team of supervisors and collectors, and drive measurable improvements in cash realization and AR aging. You'll work cross-functionally with Billing, Revenue Management, E-Billing, and Client Operations, while maintaining direct exposure to partners and senior leadership. This is a hands-on leadership role with real operational scope and accountability for the firm's overall cash cycle performance.ResponsibilitiesManage daily collections activity across assigned AR portfolios, maintaining disciplined call cycles, dunning schedules, and escalation protocolsMonitor aging, dispute status, unapplied cash, and documentation to ensure accuracy and timely resolutionHandle complex, high-risk, or sensitive collection matters from identification through to resolutionOversee the cash application function including workflow prioritization, quality control, and accuracy of payment postingMaintain integrity of AR balances and serve as the escalation point for issues affecting billing or client satisfactionDirectly manage Collections Supervisors and Collectors, setting daily and weekly priorities across tactical execution and strategic initiativesTrack team performance against core metrics: aging, collections results, dispute resolution, and follow-up complianceCoach, mentor, and develop team members at all levels, including onboarding new hiresWork closely with Billing, E-Billing, Revenue Management, and Client Operations to resolve billing issues that affect cash flowAdvise partners and relationship attorneys on collection strategy and client communicationsCoordinate with Finance and senior leadership on high-risk accounts, write-offs, and reserve decisionsProduce clear reporting and status updates for senior managementIdentify trends and root causes impacting collections performance and drive corrective actionSupport process improvement initiatives targeting reduced aging and stronger cash cycle outcomesEnforce compliance with internal controls and audit requirementsQualifications7+ years of legal collections experience with strong tenure at an AmLaw 100 or 200 firmPrevious experience managing supervisors and teamsStrong background in legal billing and collections, accounts receivable and cash managementHands-on experience using Aderant or 3EBachelor's Degree or equivalent experience required