Program Operations Manager (San Jose)

Job type: Full-timeLocation: Hybrid/Remote (San Francisco Bay Area based)Reports to: VP of Supply Chain OperationsSalary range: $90k - 105kCompany DescriptionFounded in 1988, Wintec Industries has grown into a trusted global leader in high-tech manufacturing and supply chain innovation. With over three decades of expertise, Wintec partners with prominent technology companies to provide reliable and resilient solutions. The company operates two specialized divisions: a Manufacturing Division delivering cutting-edge Flash and DRAM technology for OEMs and a Supply Chain Services Division offering agile support for critical infrastructure and complex operations. Wintec remains dedicated to fostering long-term collaboration and driving technological advancements worldwide.Role DescriptionThe Program Operations Manager ensures high-quality service delivery by owning operational execution, performance management, and continuous improvement across assigned programs. This role provides key support to the Sr. Program Manager and is hands-on in building and governing the operational foundation of programs – including systems readiness, workflows, SOPs, documentation, and data tracking/reporting – while leading cross-functional coordination across procurement, warehousing, logistics, customer service, IT, accounting and finance. The Program Operations Manager is accountable for operational KPIs, vendor and partner performance, and end-to-end issue resolution, driving corrective actions to improve reliability, quality, and client satisfaction.The ideal candidate is highly organized, process-driven, and analytical, with strong follow-through and the ability to manage multiple workstreams while influencing teams without direct authority.Key ResponsibilitiesService Delivery Execution & Operational OwnershipOwn operational performance for assigned programs to ensure work is completed accurately, on time, and to expected quality standards.Alignment and coordination with Program Manager to ensure service delivery and client communications are aligned.Establish and run the operating cadence (weekly reviews, action tracking, escalation management, and internal program alignment).Proactively identify risks and constraints; lead mitigation planning and communicate impacts and recovery plans to stakeholders.KPI Management, Reporting & InsightsOwn program-level operational KPIs (e.g., supply/demand, on-time delivery, inventory accuracy/aging, backlog accuracy, compliance, A/P and A/R operational drivers).Maintain and improve dashboards and tracking tools; provide trend analysis, root-cause insights, and actionable recommendations.Prepare and present weekly, monthly and quarterly performance reporting and business reviews (internal and with clients/partners).Vendor/Partner Performance & ComplianceManage vendor and partner performance against SLAs, operational requirements, and company policies; maintain scorecards and lead performance reviews/QBRs.Coordinate operational readiness (process alignment, documentation, system access, and KPI expectations).Support quality checks, documentation reviews, and operational audits as required; ensure compliance and follow-through on remediation.Process Governance & Continuous ImprovementOwn SOPs and process documentation for operational workflows; ensure adoption across internal teams and vendors.Identify process gaps and inefficiencies; lead improvement initiatives (requirements gathering, testing/UAT support, rollout, training).Partner with IT and functional teams to implement system/process enhancements that improve scalability, visibility, and control.QualificationsBachelor’s degree in business, operations management, supply chain, or a related field (or equivalent practical experience).3-5 years of experience in project management, supply chain, operations, or vendor coordination roles.Experience owning operational KPIs, leading cross-functional execution, and driving issue resolution and corrective actions.Experience working with 3PLs, logistics providers, suppliers, or contract manufacturers strongly preferred.Strong Excel skills (pivot tables and Power BI tools a plus) and working knowledge of ERP/WMS systems.Strong written and verbal communication skills and able to manage multiple priorities in a client demanding environment.Mandarin language proficiency is a plus.Benefits401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insuranceLong-term disability insurancePaid time offVision insurance