Sr. Telecom Support Engineer - Teams Calling
Job Title: Telecom Engineer – Teams Calling Specialist Location: Any Employment Type: Contractor Experience Level: Senior (7+ years)Position Overview We are seeking an experienced Telecom Engineer with deep expertise in Microsoft Teams Calling to join our team. The ideal candidate will have a strong background in telecommunications, proven experience in designing and implementing Teams Calling solutions, and the ability to collaborate with advisors and stakeholders to gather requirements and deliver high-quality solutions.Key Responsibilities• Design and Implementation:o Architect and deploy Microsoft Teams Calling solutions, including Direct Routing and Operator Connect.o Configure voice policies, dial plans, and call queues to meet organizational needs. • Requirements Gathering:o Work closely with advisors and business stakeholders to understand requirements and translate them into technical solutions.• Integration & Troubleshooting:o Ensure seamless integration with existing telephony systems and troubleshoot issues related to Teams voice services.• Documentation & Training:o Create detailed technical documentation and provide training/support for end-users and IT teams. • Compliance & Security:o Ensure solutions adhere to organizational security standards and regulatory compliance.Required Qualifications• Experience:o Minimum 7 years in the telecommunications industry, with at least 3 years focused on Microsoft Teams Calling.• Technical Skills: o Strong knowledge of SIP, Clients (Session Border Controllers), PSTN connectivity, and VoIP technologies.o Hands-on experience with Microsoft Teams administration and PowerShell scripting. •Soft Skills: o Excellent communication and interpersonal skills to interact with advisors and stakeholders.o Strong problem-solving and analytical abilities.Preferred Qualifications• Microsoft Teams Voice Engineer certification (MS-720) or equivalent.• Experience with enterprise-scale deployments and hybrid environments.• Familiarity with network QoS and monitoring tools