Dispatcher and Customer Service Representative

THIS POSITION IS ON A ROTATING SHIFT ***** YOU WILL WORK EVERY OTHER WEEKEND ON THIS ROTATION**** 12 HOUR SHIFTS***** 8AM TO 8PM Principal Function: The Dispatcher is responsible for ensuring on-time delivery to Velox Express Clients. Essential Duties and Responsibilities: Duties include, but are not limited to: · Coordinates all phases of dispatch. · Maintains and monitors order activity including accurate and complete order entry. · Issues time managed assignment of orders. · Monitors order progress and proper order completion. · Records order updates from start of order through completion. · Monitors driver availability proactively to maintain on-time and accurate completion. · Advises management of issues and deficiencies. · Assists customers with questions including pricing, direction, follow-up, and requests for proofs of delivery. · Pulls parts from warehouse, completes documents, and prepares for shipment or delivery. · Assists warehouse staff, as needed. Knowledge, Skills, and Abilities: · Highly organized and detail oriented. · Resourceful and creative. · Analytical skills and problem-solving ability. · Must exhibit professionalism and be effective working with customers, vendors, and employees. · Skillfully convey information on a wide range of topics to a diverse target audience. · Influencing and consultative skills are critical. · Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. · Ability to handle confidential information. · Effective prioritization and time management skills. · Ability to work in a fast-paced, high-pressure, deadline driven environment. · Strong initiative to strive for continuous accuracy, quality, and timeliness of information. · Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement. · Ability to manage multiple projects and tasks simultaneously. · A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory. Job Type: Full-time Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person