Team Manager - Implementation Services

Team Manager - Implementation ServicesJoin Veeva as we modernize Regulatory by building the cloud for Life Sciences and deliver Veeva RIM. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Team Manager, you lead a team that excels in software implementation delivery. Managing with a focus on operational excellence includes:Ensuring customer and employee successLeading through hands-on and strategic initiativesCultivating a positive and productive environmentDriving new practices to support implementation excellenceCreating innovative collateral to support deliveryPartnering with global and cross-function teams to provide the best outcomesAre you ready to leverage your leadership to bring innovation to the Regulatory? This is a remote, EU/UK based, position with required travel. What You'll DoLead a Professional Services team that delivers Veeva RIMResponsible for hiring, performance management, and mentorshipExecute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customersManage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery successSupport and coach your team. Find and create billable work to drive productivity and hold your team accountableManage escalations and support sales and other teams in the pre-sales processCultivate trusted relationships with customersCoordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service deliveryProvide executive oversight of internal initiatives and project sponsorshipBuild an internal network across Veeva Sales, Strategy, Product, and Services - to champion customer and employee successRequirements5+ years of software implementation experience at a software vendor or consulting firm3+ years in people managementHas grown and led a professional services teamOperational excellence in leading Services including utilization and resource managementAbility to travel up to 25% of the timeNice to HaveExperience implementing RIM Systems for Life Sciences or regulated industriesInterviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.If moving to the interview stage, our process is as follows:A conversation with the hiring managerA personality assessmentA practical case exerciseA final conversation with our group's Senior LeaderOnce all interviews are complete, the manager will be in touch with a final decision.CompensationTotal compensation: 70,000 - 120,000 EURThe total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.