Salesforce Architect (OMS)

Job Title: Salesforce Order Management (OMS) Technical ArchitectLocation: Hybrid (Chicago, Atlanta, Dallas, Houston, New York, San Francisco)Employment Type: Full-TimeOverviewWe are seeking a Salesforce Order Management (OMS) Technical Architect who can lead the design and delivery of end-to-end order lifecycle solutions across complex, enterprise environments.This is not a traditional Salesforce role. This position sits at the intersection of business operations, system architecture, and integration engineering, focused on solving real-world challenges across order fulfillment, payments, shipping, returns, and customer visibility.The ideal candidate is a hands-on architect who can translate business problems into scalable technical solutions and lead cross-functional teams to deliver measurable outcomes.What You Will OwnYou will be responsible for designing and delivering solutions that address post-order complexity at scale, including:Order fulfillment mismatchesPayment processing and reconciliation issuesShipment tracking and customer visibility gapsReturns, refunds, and reverse logistics workflowsData consistency across multiple systemsKey ResponsibilitiesEnd-to-End ArchitectureDesign and implement complete order lifecycle solutions using Salesforce Order Management (OMS)Define architecture across commerce, service, operations, and backend systemsEnsure scalability, reliability, and performance in high-volume environmentsIntegration Leadership (CRITICAL)Architect and deliver integrations between Salesforce and:ERP systemsWMS (Warehouse Management Systems)Payment gatewaysShipping/carrier platformsDesign API-driven and event-driven architectures for real-time data flowEnsure data integrity and synchronization across systemsPost-Order Process OptimizationLead design of workflows across:Fulfillment and shippingOrder tracking and customer notificationsReturns (RMA), refunds, and exchangesImprove operational visibility and customer experienceSalesforce Technical LeadershipProvide hands-on leadership across:Apex developmentFlows and automationPlatform EventsCI/CD pipelinesEstablish best practices for scalable Salesforce OMS implementationsBusiness & Stakeholder AlignmentLead workshops with business stakeholders to gather requirementsTranslate operational challenges into technical solutionsCommunicate architecture decisions clearly to both technical and non-technical audiencesEnterprise Architecture MindsetAlign solutions to broader enterprise architecture strategyEnsure consistency across:Business processesData modelsSystems and technology layersWhat Success Looks LikeOrder lifecycle flows operate seamlessly across systemsReduced fulfillment and payment errorsImproved customer visibility (real-time tracking, updates)Scalable architecture supporting high transaction volumesStrong alignment between business and technology teamsRequired Experience5–10+ years of Salesforce experience, including architecture rolesDeep expertise in Salesforce Order Management (OMS)Proven experience designing end-to-end order lifecycle solutionsStrong experience with enterprise integrations (ERP, WMS, payments, carriers)Hands-on experience with:ApexFlowsPlatform EventsAPI integrations (REST, event-driven)Experience designing real-time, event-driven systemsStrong understanding of data consistency and system orchestrationPreferred ExperienceSalesforce Architect certificationsExperience with Commerce CloudBackground in retail, eCommerce, or high-volume consumer operationsExperience solving real-world issues such as:Fulfillment mismatchesPayment failuresShipment tracking gapsReturns/refunds complexityWhat We’re Really Looking ForWe are looking for someone who has:Built or fixed complex order management systems at scaleIntegrated Salesforce with multiple enterprise platformsSolved real operational problems—not just configured systemsLed architecture decisions and influenced business stakeholdersWhat This Role Is NOTNot a pure Salesforce Admin roleNot just an Apex DeveloperNot limited to Sales/Service Cloud configurationWhy This Role MattersThis role directly impacts revenue operations, customer experience, and operational efficiency. You will play a key role in transforming how orders are processed, fulfilled, and delivered across the enterprise.