Front Desk Receptionist

About UsElement Medical Aesthetics is a boutique medical spa dedicated to providing exceptional aesthetic and wellness treatments in a warm, luxurious environment. Our services include injectables, lasers, chemical peels, facials, and more. We take pride in creating a calming, client-centered experience from the moment guests walk through our doors — and that starts with you.The RoleAs our Front Desk Receptionist, you are the first and last impression our clients have of us. You will manage daily operations at the front desk, ensure seamless client flow, and embody our spa's commitment to warmth, professionalism, and attention to detail.ResponsibilitiesGreet clients with a warm, professional welcome and check them in for appointmentsManage a multi-line phone system, scheduling, and appointment confirmations via EMR software (we use Zenoti)Collect payments, process transactions, and maintain accurate recordsCoordinate with providers and estheticians to ensure smooth daily schedulingEducate clients on services, promotions, and retail productsManage patient intake forms, HIPAA compliance, and confidential recordsMaintain cleanliness and organization of the reception and waiting areaHandle client inquiries, concerns, and follow-ups with professionalism and careQualifications1–2 years of front desk, hospitality, or customer service experience (medspa or medical office a plus)Polished, professional appearance and demeanorStrong written and verbal communication skillsComfort with scheduling software, POS systems (we use Zenoti)Familiarity with Zenoti is a plusAbility to multitask gracefully in a fast-paced environmentPassion for wellness, beauty, and delivering an elevated client experienceHigh school diploma required; associate's or bachelor's degree preferred