Consumer Affairs Representative

A company is looking for an Office of Consumer Affairs Representative. Key Responsibilities Assist consumers with credit report requests, disputes, and inquiries via phone and mail Process disputes and submit requests to Consumer Reporting Agencies and Data Furnishers Manage escalated consumer interactions and coordinate with Compliance and Legal Departments as needed Required Qualifications High school diploma or equivalent required Minimum 1 year of customer service experience Proficient with dual-monitor setups and web-based platforms Self-motivated with the ability to manage multiple priorities in a remote environment Strict adherence to confidentiality protocols regarding sensitive consumer information