Customer Service Representative

Key ResponsibilitiesAnswer and route incoming calls; greet and assist walk-in customersRegister individuals for hearings and maintain accurate recordsRespond to inquiries regarding case and hearing statusPerform data entry and maintain case management recordsConduct research across multiple databasesEscalate complex issues to supervisors, paralegals, or administrative law judgesHandle administrative tasks including mail processing, faxing, and document preparationRequired SkillsMinimum 2+ years of customer service experienceHigh School Diploma or GEDStrong typing accuracy and computer proficiencyExperience with Microsoft Office SuiteAbility to handle sensitive and confidential informationExcellent verbal and written communication skillsAbility to manage high-volume, detail-oriented workStrong interpersonal and problem-solving skills