Customer Service Agent

Blended Support AgentFrontline Call Center is growingand we'd love for you to grow with us! We're hiring work-from-home Customer Support Agents to join our Blended Support Team. If you enjoy helping people, like working with technology, and want a flexible remote job that actually offers benefits, this could be a great fit for you.Please review the job description, qualifications, and technical requirements carefully before applying. Applicants must meet all listed requirements to be considered for an interview.Location RequirementsFrontline Call Center is currently ONLY hiring candidates who reside in the following U.S. states: AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA. Applicants must reside in the United States.About the Role Blended Support AgentAre you interested in joining a progressive customer service team that leverages technology to solve problems every day? At Frontline Call Center, we combine innovative tools with human connection to deliver first-class customer serviceall from the comfort of your home.As a Blended Support Agent, you will be cross-trained to support multiple clients and communication channels. Your day may include handling:Inbound phone callsEmailsLive chatsYou'll follow guided workflows, gather and verify customer information, and document each interaction within Frontline Connection CRM.Required QualificationsCustomer service experienceStrong verbal and written communication skillsAbility to remain calm, professional and empatheticExcellent attention to detail and multitasking skillsComfort navigating multiple computer systems simultaneouslyTechnical ability to install/uninstall programs and troubleshoot personal equipmentPreferred QualificationsPrior call center experiencePrevious remote/work-from-home experienceBasic technical support experienceSchedule & Availability RequirementsMust be available to train on weekdaysTraining hours occur during daytime hours, approximately 6:00 AM 4:30 PM (PST)Open availability 24/7 is required to work shifts within FCC's operating hoursAttendance is critical to success in this roleMust have a quiet, distraction-free workspace with a locked doorNo background noise (children, pets, TV, traffic, etc.)Technical RequirementsTo ensure success in a remote environment, all candidates must have:Desktop Windows PC (No Macs or Chromebooks)Processor: Intel i3 / i5 / i7 / i9 (recent generation) OR AMD Ryzen 3 / 5 / 7 / 9 (recent generation)8GB RAM minimum (16GB preferred)Dual monitorsHigh-quality USB headsetHardwired internet connection at all timesMinimum internet speeds:20 Mbps download10 Mbps uploadLess than 20ms ping stabilityNo Spectrum internet servicePay & BenefitsHourly Pay: $13.00 $15.00 (DOE)Medical, Dental, & Vision insurance Eligible on the first of the month after 60 daysSick time eligibility after 6 monthsPaid Time Off & 401(k) with company match after 1 yearPerfect Attendance Quarterly BonusEmployment ClassificationFrontline Call Center is a W-2 employer. We do not hire independent contractors.ReminderFrontline Call Center is currently ONLY hiring in the following states: AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA