IT Help Desk Specialist

Title: Application Technical SpecialistPay Rate: $17.00/hrLocation: Smithfield, RI (Hybrid)Schedule: Mon – Fri, 8-hour shift between 8:00AM – 8:00PM ESTTraining Schedule: First Week; Mon – Fri, 8-hour shift between 8:00AM – 8:00PM ESTThe Application Technical Specialist will operate within a technology rollout call center environment; assignments will involve taking or making calls and providing first level troubleshooting support to technicians / vendors / contractors implementing computer technology in retail stores. Calls are received through a queue and handled through a tracking application which is updated as system validations are made. When not handling calls, the Application Technical Specialist will provide updates via email, Excel, etc.The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required.Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window.Position Requirements:A minimum of 1 year of work experienceBasic,strong troubleshooting skills, coupled with computer diagnostic and problem-solving skillsClear, accurate, and tactful communication skills, both verbal and writtenWorking knowledge of MS Word, Excel, and AccessPrevious experience with IT Ticketing Support Systems (e.g., ServiceNow) preferredPrevious experience with onsite computer hardware deployments/instillations highly preferredAnunderstanding of intermediate/expert technical terminology preferredAbility to work independently and occasionally lead/supervise within a group technical installation preferredA minimum of a High School Diploma or GED required; higher education or additional technical training is a plusMilitary veterans will be considered, even without specific IT experienceNote: This is a W2 contract role; C2C & 3 rd Party Candidates will NOT be considered#ALINE11