Help Desk Technician

Top Skills & Experience3+ years of experience providing Help Desk or Technical Support in an enterprise settingProficiency with:Active Directory (password resets, user onboarding/offboarding)Windows OS (Windows 10)Microsoft 365 (Outlook/Exchange, license assignment)VPN connectivity and MFA supportVDI environmentsIntune (MDM), profile setup, and application troubleshootingExperience working in a ticketing system (ServiceNow preferred)Strong interpersonal and customer service skillsAbility to assist users via phone, email, chat, or in personNice-to-Have SkillsSharePoint supportHardware/software troubleshootingReimaging laptopsCloud and virtualization technologies (e.g., O365, AWS)Windows Server environment experience (2012, 2016)Knowledge of networking fundamentalsExperience with identity management tools (Active Roles, One Identity Manager)ResponsibilitiesStrategy & PlanningCollaborate with team members to ensure reliable operation of systems and softwareSupport a culture of teamwork and continuous improvementAcquisition & DeploymentAssist with software releases and rolloutsPerform software updates, improvements, and deploymentsForecast time and effort required for assigned tasksOperational ManagementComplete all assigned tasks with attention to quality and customer satisfactionMeet or exceed Service Level Objectives (SLOs)Provide guidance to junior team members as neededWork crossfunctionally with IT and business teams to resolve issuesCommunicate effectively with users to understand and resolve technical problemsProvide status updates on projects and unforeseen issuesFollow established security, compliance, and operational policiesUtilize diagnostic tools, knowledge bases, and documentation to resolve issuesIdentify new tools, techniques, and best practices that improve support servicesTest and verify fixes before deploymentSupport administrative tasks as assignedKey FunctionsTier 1-2 technical supportUser account creation and access provisioningTroubleshooting hardware, software, and network issuesResetting passwords and managing accounts in Active DirectorySupporting Microsoft 365, Exchange, and OutlookLaptop reimaging, device setup, and mobile device supportManaging incidents and service requests in a ticketing system*Job Type & Location*This is a Contract position based out of Chicago, IL.*Pay and Benefits*The pay range for this position is $22.00 - $24.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a fully onsite position in Chicago,IL.*Application Deadline*This position is anticipated to close on Mar 31, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.