Technical Program Manager

Must Have SkillProject ManagementPgMP Certification is mustJob Description8+ years' experience project management experience within an application support environmentTrack record for managing large scale technology programs using Agile and Hybrid methodologyExperience with Jira, Confluence, MS Project, and/or similar project management toolsIn depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation. Practical problem solving and strategic thinking skillsDemonstrated leadership, interpersonal skills and relationship building skills Service-oriented attitude and ability to work in a fast-paced environmentExperience working or leading requirement gathering efforts for multiple large development projects at one-timeExcellent verbal and written communication skills to articulate project goals, progress, challenges, and outcomes clearly and concisely to diverse audiences.Capacity to influence decision-making and negotiate solutions that balance stakeholder needs with project objectives.Ability to use AI for day-to-day program management work.PMP, CSM, ACP certifications are a plusFraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's Fraud projects and initiatives.Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of workIdentify, assess, track, and mitigate issues and risks at multiple levels by establishing success metricsGuide stakeholders and engineering teams in making informed trade-off decisions, considering business objectives, technical platform strategy, customer experience, and maintainability.Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.