Account Operations Manager

Company Description Plan B Facility Services is a privately owned janitorial service provider based in Arizona, offering over 40 years of expertise in janitorial and facility maintenance. The company specializes in a variety of services, including general office cleaning, carpet cleaning, floor maintenance, window cleaning, and more. Plan B Facility Services is dedicated to delivering high-quality and reliable solutions tailored to meet the unique needs of businesses in the region. Committed to excellence, the company has built a reputation for professionalism and customer satisfaction. Role Description This is a full-time, on-site role for an Account Operations Manager located in Peoria, AZ. The Account Operations Manager will oversee day-to-day operations, manage client accounts, ensure customer satisfaction, and lead a team to achieve operational goals. Responsibilities include monitoring service quality, improving operational efficiency, fostering client relationships, and collaborating with internal teams to streamline processes and ensure service excellence. Qualifications Strong analytical skills to evaluate data, assess operational performance, and implement improvements.Proficiency in operations management and account management to ensure the smooth execution of services and stakeholder satisfaction.Customer satisfaction expertise, with the ability to address client needs and build lasting partnerships.Excellent communication skills, both verbal and written, to effectively interact with clients, team members, and leadership.Proven ability to lead and motivate teams, foster a collaborative work environment, and manage multiple responsibilities effectively.Experience in a service-oriented industry or facility management is a plus.Proficiency with relevant software used in operations and account management is beneficial.Bachelor's degree in Business Administration, Management, or a related field is preferred but not mandatory, depending on experience.