IT Service Delivery Manager

Job Title: IT Service Delivery ManagerWork Place Flexibility: HybridLegal Entity: Entergy Services, LLCThis is a hybrid position that can be filled in The Woodlands, TX, Little Rock, or New Orleans, LA. The official job title for this position is Mgr, IT - Service Delivery.***Job Summary/PurposeThe Manager of HR/Finance applications will serve as a key member of the Corporate Applications leadership team with responsibility for the development, implementation and maintenance of application services for the HR and Finance organizations. The manager is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, ensuring that projects align with the IT standards, and that all respective systems are reliable and secure.The Manager will lead internal and external teams responsible for the applications supporting HR and Finance functions. The application portfolio will include but not be limited to PeopleSoft, Power Plan, One Source, and UI Planner (P2R). The role is responsible for delivering assigned projects on time, on budget, with first time quality, and adherence to business requirements while standardizing/rationalizing technical platforms, as well as operational oversight of the day-to-day support activities performed.Job Duties/ResponsibilitiesFor the assigned portfolio of application technologies:Be able to drive improvements to both business processes and supported applicationsEstablish and maintain business relationships with business partners to ensure value is delivered.Develop strategic plans and roadmaps for new applications to support business objectives.Manage a team of development and support personnel that focuses to deliver value by working on break/fix, requests, defects, and ideas.Support major events as part of the Incident Management process to ensure systems are meeting expectations and resolve all system issues as they may arrive.Work with other IT functions and internal/external stakeholders to continuous improvement opportunities.Provide day-to-day support and oversight of suppliers delivering services to meet the business need while maintaining compliance with corporate policies and regulatory requirements.Provide ownership and guidance to ensure projects are executed on time, on budget and to the expected business outcomes of the projectForecast and review financial information to ensure team operations are within budget.Serve as leader and participate in team’s 24 hour on-call rotation.Minimum RequirementsMinimum education required of the positionBachelor's degree in Computer Science, Management Information Systems, Engineering or other technical area of study OR equivalent work experience; advanced degree is a plus.Minimum Experience Required Of The Position5+ years of experience managing application development and/or operational processesHave experience working / supporting HR and Finance applications such as PeopleSoftStakeholder management and high-level communicationsStrong working knowledge of software development lifecycle and methodologiesDemonstrated ability to lead diverse teamsVendor oversight and management, including experience in outsourcing and offshore supportExperience supporting 24x7 customer-facing applicationsCritical thinking and strong problem-solving skillsExcellent verbal and written communication skills and the ability to communicate concepts to technical and non-technical audiences.Strong working knowledge of software development lifecycle and methodologiesAny certificates, licenses, etc. required for the positionITIL V3 (desired) Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Texas : WoodlandsJob Function: Information TechnologyFLSA Status: ProfessionalUnion description/code: NON BARGAINING UNITNumber of Openings: 1Req ID: 123040Travel Percentage:Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. Know Your Rights: Workplace Discrimination is Illegal The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.Working ConditionsAs a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.