Information Technology Help Desk

1) Position Title: Help Desk Program Manager with Active Secret Clearance Location: El Paso, TX (Onsite)Duration: 12 Months ContractStart Date: ImmediateActive Secret Clearance is requiredRequired Certifications (Must be current):CompTIA Security+CompTIA A+Windows Computing Environment Certification (Windows 10/11 or equivalent)Microsoft Certification (Windows 10 or similar)Overview:We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is responsible for ensuring reliable, responsive IT support for a mixed workforce while maintaining compliance with federal standards.This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.What You’ll Do:Serve as the primary point of contact for contract operations and client stakeholdersOversee IT help desk support for a 250+ user environmentEnsure timely resolution of service tickets across desktop, network, and peripheral systemsLead and manage help desk personnel, including a Lead Technician and support staffMonitor performance metrics, service levels, and user satisfactionEnsure compliance with federal and contract requirementsCoordinate staffing, scheduling, and continuity of operationsOversee support of Windows environments, Microsoft Office, and Adobe productsRequired Qualifications:Active Secret Clearance5+ years of IT experience3+ years managing help desk or IT support teams/contractsStrong understanding of enterprise IT support environmentsExperience supporting federal clients and regulated environmentsThanks & Regards.Nanda | Lead Talent AcquisitionVoice: (315) 961-4628Email: nanda.k@clevanoollc.com2) Position Title: Help Desk Lead with Active Secret ClearanceLocation: El Paso, TX (Onsite)Duration: 12 Months ContractStart Date: ImmediateActive Secret Clearance is requiredRequired Certifications (Must be current):CompTIA Security+CompTIA A+Windows Computing Environment Certification (Windows 10/11 or equivalent)Microsoft Certification (Windows 10 or similar)Overview:We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience.You’ll act as both a senior troubleshooter and the operational backbone of the help desk.What You’ll Do:Lead daily help desk operations and serve as primary escalation pointTroubleshoot issues across desktops, networks, phones, and peripheralsProvide support via phone, email, and in personManage ticket flow and ensure timely resolutionSupport system environments including Windows OS, Microsoft Office, and Adobe productsMentor junior technicians and enforce best practicesAssist with reporting and performance trackingRequired Qualifications:Active Secret Clearance5+ years of IT support experienceExperience in a lead, senior, or escalation support roleStrong troubleshooting skills across desktop and network environmentsThanks & Regards.Nanda | Lead Talent AcquisitionVoice: (315) 961-4628Email: nanda.k@clevanoollc.com