People and Culture Business Partner

JOB OBJECTIVE The MCI USA P&C business partner balances strategic partnership with strong work execution, AI efficiency focus, and operational delivery. This role is responsible for supporting talent management, performance management and professional development of MCI USA talents and leadership. Operating within a lean, high-impact P&C structure, the P&C BP partners closely with MCI USA P&C, leadership, Finance, and Operations to ensure scalable, compliant, and business-aligned people practices that directly contribute to revenue growth, retention, and organizational performance. This role is analytical, engagement-focused, initiative-taking and engages with all areas of Human Resources. The P&C BP will understand our business fully and utilize global and local MCI P&C and L&D resources to retain, engage, and motivate all our MCI USA talent population. This role requires foundational HR knowledge on compliance, engagement strategies, talent relations excellence with embodiment of MCI culture and ability to be hands-on administering all HR administrative tasks while driving strategic HR initiatives that are core to our MCI business.COMPENSATION: $90,000-100,000 annually, based on relevant experience and skills.ResponsibilitiesMAIN RESPONSIBILITIES Business Partnership & IntegrationServe as the primary P&C partner to assigned Business Units, providing both strategic guidance and hands-on support across all talent mattersBuild deep understanding of the business by:Job shadowing key roles within assigned departments to gain operational insightActively participating in BU and department leadership and team meetingsCoach managers on performance, team effectiveness, communication, and talent experienceTranslate business needs into practical P&C actions that support performance, retention, and growthEnd-to-End Talent Lifecycle ExecutionOwn and execute all aspects of the talent lifecycle, including:Onboarding and offboarding coordination and system processingCreation of offer letters, promotion letters, and compensation change documentationEntry and maintenance of all talent data changes in systems (e.g., Paylocity, SuccessFactors, Jedox)Ensure all transactions are completed accurately, timely, and in alignment with governance and approvalsManage and process Talent Change Requests, ensuring proper approvals, documentation and workflow completionPerformance Management & DevelopmentDrive execution of annual and cyclical performance processes using SuccessFactors, including goal setting, mid-year, and year-end reviewsTrack completion, follow up with leaders, and ensure quality and consistency of evaluationsSupport development planning (PDPs) and ongoing performance conversationsAssist with promotion cycles, ensuring alignment to job architecture, leveling, and approval processesRecruitment Partnership Partner with Talent Acquisition to support hiring needs, including:Intake meetings and role scopingDrafting and refining job descriptions aligned to job architectureInterview participation for key rolesSupport offer development, approvals, and offer letter creation and issuance and run background checksOwns governance of consultant engagements including scope alignment, agreement execution, and compliance with classification standardsTalent Relations & ComplianceManage talent relations matters, including documentation, investigations, and resolutionProvide practical, compliant guidance to managers and talentsEnsure adherence to federal, state, and local employment laws and internal policiesMaintain proper documentation and audit-ready recordsCompensation, SL Governance & Workforce PlanningOwn execution and accuracy of Salary List (SL) management for assigned business units:Lead monthly SL reviews with BU leaders and Finance as well as providing strategic monthly updates to CPOMaintain and update SL data in JedoxEnsure alignment of all changes (hires, promotions, compensation updates) with budget and approvalsPartner with Finance on headcount tracking, workforce planning, and compensation alignmentSupport merit planning, bonus cycles, and compensation updates, including system entry and validationRun and distribute reports related to SL, headcount, and compensation as neededEngagement, Culture & AnalyticsAnalyze Talent Engagement Survey (TES) results of respective BUs and provide actionable insights to leadersSupport execution of targeted engagement initiatives tied to retention and performanceAssist with recognition programs, engagement activities, and MCI culture initiativesUtilize HR data and reporting to inform decisions and track progressHR Operations & ReportingRun standard and ad hoc reports across systems (e.g., headcount, turnover, absenteeism, performance, compensation)Ensure data integrity across all HR systems and documentationDrives AI-enabled efficiencies across P&C processes, including automation of talent inquiries, reporting, and workflow optimizationExecute and continuously improve core HR processes implementing AI efficiencies in all areas including:Onboarding and offboardingTalent inquiries via P&C AI agentTalent changes and promotionsRecruitment workflowsSL and compensation processesAct as a system and AI champion for HR tools, ensuring effective usage and process adherence and improvementJob Requirements3-5 years of progressive HR experience including 1-2 years in a similar position or proven track record in a Human Resources Generalist capacity working with Analytics, HRIS, Talent Relations Support, etc. requiredBachelor’s degree or equivalent requiredSHRM certification or HR degree preferredPROFESSIONAL AND LEADERSHIP COMPETENCIES Analytics, data-driven and AI efficiency-focusedCompetency and Strength in the following areas: HR Metrics and Reporting, Technology integration and utilization, Cultural Sensitivity, Compliance Management, Performance Management, Talent Relations, Legal Compliance, Talent Acquisition, Strategic Thinking and Change ManagementExcellent Communication, Relationship Building and Influencing Skills with the ability to partner and collaborate as well as drive change with talents at all levelsExcellent work execution with the ability to prioritize multiple projects and priorities in a fast paced, changing environmentConflict Resolution SkillsAbility to strategically partner with business leaders and a natural curiosity for learning roles, business services and understanding the global and local MCI culture and strategic goalsHigh accuracy and timeliness in all HR transactions and system updatesDeep understanding of business roles and team dynamics through active integrationConsistent execution of performance, SL, and talent processesMeasurable improvements in engagement and team effectivenessSkillsSPECIFIC TECHNICAL SKILLS SuccessFactors and Paylocity PreferredAdditional Requirements Up to 10% travel annuallyBenefits SummaryMCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.PTO13 paid company holidays, including closure Christmas Eve through New Year’s Day401KMedical, dental, vision and supplementary insurancesEmployer-paid group life insurance, short-term and long-term disabilityEmployer-paid family building benefit (fertility, adoption and surrogacy)Employer-paid mental health benefitPet discount programPlease reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.