Front Office Specialist- Western Ridge Internal Medicine

Job Description Front Office Specialist- Western Ridge Internal Medicine***Join our TriHealth Western Ridge Internal Medicine team as a Front Office Specialist and be the first point of connection for patients—creating a welcoming, efficient, and compassionate experience from the moment they walk in. In this role, you’ll play a vital part in supporting patient care by coordinating appointments, managing workflows, and ensuring every interaction reflects our commitment to exceptional service. If you’re organized, people-focused, and passionate about making a difference in your community, this is a great opportunity to grow within a supportive, team-driven environment.We offer career growth opportunities , a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you.Location: 6949 Good Samaritan Dr, Cincinnati, OH 45247 Work Schedule Full-Time (80 hours bi-weekly) Office hours range from 6:45am – 5:15pm. Off Thursday Incentives & BenefitsIn addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience . Please view our benefits page https://careers.trihealth.com/what-we-offer/benefitsJob RequirementsHigh School Diploma or GED degree (Required)3 - 4 years experience in a related field (Required)Job OverviewThis position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.Job ResponsibilitiesAnswers incoming telephone lines and handles and distributes calls.Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.Schedules patient appointments. Informs department of issues.Accurately inputs patient registration information and updates patient insurance and demographic information.Accepts payments and logs appropriately.Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.Handles patient complaints and refers to manager as appropriate.Working ConditionsClimbing - RarelyHearing: Conversation - ConsistentlyHearing: Other Sounds - FrequentlyInterpersonal Communication - FrequentlyKneeling - OccasionallyLifting