Meter Reader (782218)

Description:Pay Rate MUST BE $BRSUEZ Water Idaho, Inc. is hiring! We are looking for a Meter Reader to join our team. Our Meter Readers are knowledgeable, helpful, and friendly members of the local community.Do you love challenge, working outside, and pushing your limits? Do you want to make more money? Do you want to contribute to an important team even while working in a solitary role? Are you the kind of person who always does what's best for customers?If you answered, "yes," it may be time to make a move - join the other 100+ SUEZ Water Idaho, Inc. employees who work selflessly to do what's right for our customers, maintain a healthy work environment, meet every regulatory obligation without exception, and are polite, and professional.Here's a look at the principal areas of responsibility:Our meter readers obtain and record accurate water usage and other data from our customer's meters using a variety of means including manual visual readings and electronic digital devices in accordance with established routing patterns and timelines. They inspect meter installations for tampering; ensure that lids are secure, meter registers are readable, and that the meter box is not obstructed. Our meter reading team reports and takes corrective action for hazards, obstructions, and damage.The meter reader role is highly visible in the community. Employees in this job perform work in Treasure Valley neighborhoods, walking and driving routes to collect water usage data.Required Skills:Ability to read meters with an error rate not to exceed 1% within six (6) months.Ability to read and interpret mapsAbility to work with various hand tools and equipment.Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers to include:Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner.Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively.Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively.Demonstrates patience and politeness, especially when interacting with difficult or irate customers.Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.Flexibility - ability to fill-in as needed to cover critical tasks/rolesAttention to detail in order to follow company processes and Commission rules.Integrity - ability to maintain confidentiality of customer informationAdditional Requirements:Must possess and maintain a valid state driver's licenseAbility to walk for extended periods of time over uneven terrain in inclement weatherAbility to carry 5 poundsRequirements:Position Description: Reads and interprets water consumption meters and re~~tial and commercial customer usage. Perfonns meter boxmaintenance, meter inspection, and meter change-out. Reports to Field Service Foreman./ -------- Representative duties may include:• Reading meters and inspecting for tampering, insuring that lids are secure, meter registers are readable, and meter box is accessible.• Responding to customer and general public questions concerning billing and meter reading.• Inputting data for reports (i.e. monthly meter count, hazard codes, damage reports, location and meter condition information, etc.).• Trimming around meters.• Inspecting and changing meters.• Giving proper leak notification to customers and/or company.• Performing field service duties as required, both day and evening shifts.Requirements:• High school diploma or equivalent.• Satisfactory completion of a high school level course in general mathematics.• Ability to read meters with an error rate not to exceed I% within 90 days.• Ability to walk for extended periods of time over uneven terrain in inclement weather.• Valid state driver's license.• Ability to read and interpret maps.• Ability to carry 5 pounds.• One year's experience in meter reading or utility customer service preferred.