Chief Operating Officer

Position OverviewWe are seeking an experienced, strategic, and execution-focused Chief Operating Officer (COO) to lead operational excellence across a fast-growing promotional products organization. The COO will oversee day-to-day operations, including supply chain, sourcing, fulfillment, warehousing, and technology platforms, while driving scalability, operational efficiency, and profitability.This executive will partner closely with the CEO and leadership team to build a best-in-class operational platform supporting enterprise clients, e-commerce company stores, onboarding programs, recruiting kits, and branded merchandise initiatives.Key ResponsibilitiesOperations LeadershipProvide leadership across Warehouse, E-commerce, Procurement, and Accounting teams.Own operational P&L performance and drive margin optimization.Align operational strategies with overall business growth objectives.Recruit, develop, and mentor operational leaders while building scalable teams.Foster a culture of accountability, innovation, ownership, and operational excellence.Establish, monitor, and improve KPIs and OKRs across departments.Oversee global vendor relationships, sourcing strategies, and rebate programs.Manage third-party logistics (3PL) partners and warehouse operations.Develop contingency plans and operational risk mitigation strategies.Present operational updates, metrics, and recommendations directly to executive leadership.Partner with Finance on budgeting, forecasting, pricing strategies, and cost management.Technology & Process ImprovementOversee and optimize business systems, including ERP, WMS, OMS, and e-commerce platforms.Drive automation and process improvements to enhance operational efficiency and scalability.Improve reporting, operational analytics, and data visibility across all departments.Lead digital transformation initiatives and technology implementation projects.Manage ERP upgrades, integrations, and system enhancements.QualificationsMinimum of 5 years of warehouse leadership experience, including pick/pack, kitting, and packaging operations.Senior leadership experience managing procurement, logistics, warehouse, and e-commerce teams within a promotional products or similar distribution environment.Proven track record of scaling operational infrastructure in a growing organization.Strong experience implementing and managing cloud-based business systems such as NetSuite, Oracle, or Salesforce.Experience implementing or managing an internal Order Management System (OMS).Strong financial acumen with ownership of P&L, budgeting, forecasting, pricing strategy, operational cost control, cash flow management, and profitability improvement.Excellent leadership, communication, and strategic planning skills.Compensation & BenefitsCompetitive executive base salary plus performance bonus.Equity participation opportunity.Health, dental, and vision insurance.401(k) plan.Opportunity to lead company-wide operational growth with future executive advancement potential.Work ArrangementHybrid: 3 days onsite and 2 days remote.