Revenue Operations Manager

About Us We build software for real service businesses: scheduling, payments, CRM, and mobile apps used every day in the real world. We don’t have a sales problem. As we continue to grow, we have a systems and clarity problem. Sales, onboarding, and success all exist, but they’re not yet operating as one clean, predictable machine. This role exists to fix that. The role We’re hiring a Revenue Operations Manager to architect how revenue actually flows through Fieldd, from first conversation, to onboarding, to retention. This is a full-time process architecture role. You are not: a salesperson a quota carrier a sales manager a people manager You do not close deals day-to-day. Instead, you design the systems that make selling, onboarding, and retaining customers repeatable and calm. You’ll work closely with: the Founder (direction and priorities) the Program Manager (execution and coordination) Sales (deal flow and objections) Success & Support (onboarding, retention, churn signals) This role is NOT: Maintaining existing tools or dashboards CRM admin work commission design motivational sales leadership managing reps or support agents This role is about designing and maintaining the revenue machine. What you’ll own: Sales & success process architecture Design and document the end-to-end sales and onboarding flow Define clear stages, handoffs, and ownership Reduce ambiguity around “what happens next” Ensure Sales and Success operate as one system, not silos Funnel & churn investigation Identify where deals stall, drop, or churn Separate people problems from system problems Run win/loss and churn analysis Turn insights into concrete process changes Alignment & enforcement Align Sales, Success, and Product around reality Define what can and cannot be promised Ensure expectations set in sales match onboarding and delivery Remove one-off exceptions that create downstream chaos You’ll know you’re succeeding when: Sales feels easier and more predictable Onboarding is smoother with fewer surprises Churn reasons are clear, not mysterious Fewer deals require “special handling” Teams stop blaming each other and start trusting the process This role is not a fit if you: Want to carry a quota Prefer selling to designing systems Avoid uncomfortable conversations about process and reality Want to manage a team immediately Like improvising over standardizing This role is a fit if you: Think in systems, not individual deals Enjoy designing clean processes Like finding root causes, not assigning blame Are comfortable working without authority Care deeply about consistency, trust, and retention Requirements Experience in Revenue Operations, Sales Operations, or similar roles Direct experience working with Sales and Customer Success teams Strong analytical and problem-solving skills Comfortable documenting and improving processes Organized, structured, and reliable Startup or scale-up experience is a strong plus. Scope & reporting This is an individual contributor role. You will not manage people initially. You will work cross-functionally with Sales, Success, Product, and leadership to design and maintain revenue systems. How to apply Apply with your resume and answer the application questions carefully. Incomplete applications will not be reviewed. Pay: $110,602.52 - $125,940.68 per year Benefits: Paid time off Application Question(s): If revenue stalls, but no single metric looks broken, what do you do next? How do you know when a process is ‘good enough’ and doesn’t need more optimization? What’s the difference between improving conversion and improving deal quality? What’s an example of a process you intentionally simplified or removed? Why? How do you decide whether a revenue problem is a people issue or a system issue? If churn spikes suddenly, what are the first three things you’d investigate? What’s a sales metric that looks healthy but can hide serious problems underneath? Sales is hitting quota, but onboarding is chaotic and churn is creeping up. Where do you look first? Two reps close deals very differently. One has higher close rates but worse retention. What do you do? How close to our office in 78702 (East Austin) do you live? Tell me about your experience in a similar role where you were a Revenue Operations Manager - what metrics did you improve, before you left that role? Work Location: In person