IT Trainee

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.We are excited to welcome a new group of trainees to our exceptional team in July 2026.Participate in our 12-week, in-house IT Trainee Program, designed to provide hands-on experience in:Our customer service approachActive Directory user and group managementPrinter and peripheral installationsNew desktop setupsOffice 365 administrationBasic server maintenance and administrationCustomer network auditsFirst-level security incidents (phishing, SPAM, Dark Web alerts)Responding to client tickets via phone and emailResponsibilitiesSupport administrative and general office tasksAssist with IT services and projects, including on-site deliveries and equipment drop-offsHelp maintain an organized office environment and support team efficiencyLearn and navigate our ticketing system, a key part of our business operationsComplete self-paced technical training modules and certificationsRequirementsAvailability to work full-time (40 hours per week) for the full 12-week programAssociate, Bachelor's, or Graduate degree in Information Technology, or equivalent hands-on experience, is a plusTechnical certifications such as CompTIA Server+, Security+, Network+, or Microsoft certifications (MS-900, SC-900, AZ-900) is a plusPrior experience in a help desk or related IT environment is a plusStrong motivation to learn and advance professionallyExcellent organizational, time management, analytical, and problem-solving skillsClear written and verbal communication abilitiesProficiency in Microsoft OfficeMust be 18 years of age or olderMust have unrestricted authorization to work in the U.S.BenefitsPaid internshipPaid training and certificationsWeekly check-ins to track progress and provide mentorshipSmall class size (5–6 participants) for personalized supportOpportunity for a full-time role as a Desktop Support Specialist upon successful completion of the programCharles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.Commitment to Inclusion:Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.