Director, Trust & Safety

parental leave, paid time off, remote workUnited States, CaliforniaMar 17, 2026Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doAs the most trusted brand in its industry, Docusign seeks a Director of Trust & Safety to lead all aspects of its platform protection program. Reporting to the Chief Information Security Officer, this product-focused leader will manage the development of features to proactively combat platform abuse, fraud, and activities that could harm users. The Director will lead a team of developers and analysts to build a Trust & Safety platform that leverages product data and threat intelligence to identify and detect risks. By integrating with Product and Technology teams, you will ensure the platform employs robust security by design from initial development through post-release. Ultimately, this high-visibility role requires a blend of technical expertise and leadership to safeguard Docusign products and integrate trust into the core of the platform.This position is a people manager role reporting to the Group Vice President, Chief Information Security Officer.ResponsibilityDrive the development of product features to provide for the security, trust, and safety of the Docusign platformDesign and execute the organization's trust and safety strategies, focusing on proactive risk reduction through secure software development, code development integrating security by design and default, and tools and mechanisms to proactively combat threat actorsBuild a high-performing, product-driven team focused on measurable outcomes and continuous improvementLead and grow a team of Trust & Safety developers, platform engineers, and data and operations analysts, fostering a culture of technical innovation, ownership, and high performanceDevelop and implement technical, code-based solutions to proactively protect the platform against emerging threats and abuse patternsOversee the investigation and response to platform abuse and fraud, including building or leveraging tools that mitigate threat actor tactics, techniques, and proceduresIntegrate product data, telemetry, threat intelligence, and indicators of compromise to establish a comprehensive risk picture and drive measurable reductions in platform abuseServe as a key advisor to executive leadership and support the Chief Information Security Officer in advising the Docusign Board on Trust & Safety mattersTranslate technical risk into business impact, providing clear updates, trade-off discussions, and recommendations to executives, providing clear, concise, and strategic updates on product roadmaps, feature enhancements, risk posture and mitigationServe as the face of the Trust & Safety program across the company and the broader industry, representing Docusign's commitment to trust, safety, and security while serving as a thought leader within the communityCollaborate with AI/ML teams and supporting vendors to implement secure model development practices, including secure training pipelines, data governance, and model monitoring in support of Trust & Safety requirementsPartner with Product, Engineering, and Security leaders to embed secure-by-design and default principles into products, systems, data platforms, and workflowsDefine measurable success criteria and report outcomes to leadershipCollaborate with customer-facing security teams, customers, and external officials to support trust and safety and broader security assurance activities where requiredJob DesignationRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic10+ years in trust and safety, product management, software development, or security or security- related disciplines, with 8+ years in leadership rolesBachelor's degree in computer science, data science, artificial intelligence, machine learning, cybersecurity, risk management, or a related technical fieldProven experience designing and leading trust and safety programsStrong understanding of product security, including secure development lifecycle and CI/CD best practices, platform abuse risks, and secure coding practicesDeep knowledge of threats presented by fraud TTPs (on-platform, off-platform, and hybrid fraud), with substantial experience in developing code-based solutions to ensure security by design and default, designing and implementing proactive mitigation measures, and producing and reporting on measurable resultsSubstantive experience working with threat intelligence, T&S, CSIRT, PSIRT,CSA, Product, and Engineering teams, other businesses, and governmental agencies to combat threat actor activitiesExperience defining KPIs, metrics pipelines, and executive reporting frameworksPreferredA Master's degree or higherProven experience with a modern programming language (e.g., C#/.NET Core, Java, Python) and SQL DatabasesExperience building and maintaining APIs and developing single-page applications (SPAs)Foundational Skills: Experience with large-scale distributed systems, the full Software Development Lifecycle (SDLC), and Agile methodologiesProficiency with version control systems (e.g., Git) and writing maintainable, high-quality codeCloud & Deployment: Experience shipping highly available, scalable services on a Cloud Platform (e.g., Azure, AWS, GCP) and managing CI/CD pipelinesDeep experience with microservice architecture and complex system designExperience with NoSQL Databases (e.g., Cassandra, CosmosDB) in addition to relational systemsFamiliarity with Docker and KubernetesExperience developing security or fraud detection platforms; knowledge of threat intelligence and data correlationStrong problem-solving, analytical, and technical leadership skills (e.g., driving improvements and owning standards)Experience with Test-Driven Development (TDD) and working effectively in a dynamic, fast-moving environmentExpertise integrating platforms using the JIRA/JSM APIs for workflow automation and data exchangeProven ability to translate complex data findings into actionable coaching to improve the investigative rigor and technical proficiency of a local teamDemonstrated success proactively identifying gaps in platform safety and recommending architectural or system fixes to close vulnerabilities and improve operational efficiencyExperience collaborating with Platform or Data Engineers to define requirements for internal anti-fraud tools, automated detection models, or data pipelinesA proactive approach to learning new technology stacks and encouraging a climate of continuous improvement, curiosity, and brainstorming within a global teamExcellent stakeholder management and communication skills across technical and business audiencesStrong cross-functional collaboration and stakeholder management skills, especially with Product, Engineering, Data, Privacy, and executive teamsExcellent collaboration and communication management skills across technical and non-technical audiencesWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $202,800.00 - $327,625.00 base salaryIllinois, Colorado, Massachusetts and Minnesota: $193,100.00 - $272,750.00 base salaryWashington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salaryWashington DC: $202,800.00 - $286,500.00 base salaryOhio: $174,400.00 - $246,325.00 base salaryBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocusignDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.States Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.J-18808-Ljbffr