Customer Service Order Desk

divh2Job Title/h2pAs a valued member of our team, you will process orders for material or merchandise received by mail, telephone, or personally from customer or company employees by performing the following duties. This job deals with a high volume of calls./ph3Benefits/h3pPPO/HMO Health Insurance, Medical, Dental, Vision, Life/ppPTO (Paid Time Off)/pp401k Retirement Plan/ppOvertime pay/ppDirect Deposit/ppEmployee Assistance Program/ph3Essential Functions:/h3ulliAnswer incoming emails and calls from customers and vendors./liliFull customer service management of assigned plant./liliProcess incoming orders and shipments./liliEdits orders received for price and classification./liliInforms customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer./liliChecks inventory control and notify stock control departments of orders that would deplete stock./liliRoutes orders to departments for filling and follows up on orders to ensure delivery by specified dates./liliPrepares invoices and shipping documents./liliOther duties as assigned./li/ulh3Non-Essential Duties:/h3ulliReceives and checks customer complaints. Escalations sent to dispatch manager./liliRecords or files copy of orders received according to expected delivery date./li/ulh3Core Competencies:/h3ulliExcellent verbal and written communication skills./liliStrong organizational skills, with the ability to work in a high-volume environment./liliStrong customer service skills and the ability to satisfactorily resolve issues./liliProficient with Microsoft Office, Microsoft Excel, and Command Alkon./liliAbility to work well in a team environment./li/ulh3Position Type/Expected Hours of Work/h3pThis is a full-time position. General days and hours of work are Monday through Saturday, hours to be determined. Not eligible for remote work. Occasional evening and weekend work may be required as job duties demand./ph3Minimum Education and Experience/h3ulliHigh school diploma or general education degree (GED)./liliSix to twelve months related experience and/or training; or equivalent combination of education and experience/li/ulh3Physical Demands and Work Environment/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smartphones, photocopiers, filing cabinets and scanners. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate./ppThis Organization Participates in E-Verify Esta Organizacion Participa en E-Verify Bristol Management Services is an EEO/AA (equal opportunity/affirmative action) company and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates. Bristol Management Services es una compaa EEO/AA (igualdad de oportunidades/accin afirmativa) y no discrimina por motivos de raza, color, religin, credo religioso, sexo, orientacin sexual, identidad o expresin de gnero, origen nacional, ascendencia, edad, condicin fsica odiscapacidad mental, condicin mdica, informacin gentica, estado civil o familiar, estado militar o de veterano, o cualquier otra caracterstica protegida por la ley federal, estatal o local en los programas o actividades que opera./p/div