Call Center Representative - Fraud

Pay rate: $12.25/hrWho We AreAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilitiesHandle inbound calls regarding suspected fraud traffic, identify theft and creditsCreate cases for customers and update order information related to fraudWork on alarming cases from various fraud queuesMake outgoing calls to follow-up on fraud orders and secure equipmentReview traffic patterns and orders for fraudulent activityAnalyze network traffic and orders to assess risk and mitigate fraudOperate in a fast-paced environment requiring timely data analysis and decision makingUtilize system tools to close cases and prevent fraud lossManage multiple systems and fraud queues simultaneouslyManage high-volume workload to effectively mitigate fraudWhat We Look For In a CandidateMust provide your own computer monitor, remaining equipment will be providedMust be 18 years of age or olderHigh School Diploma or equivalentMust have dedicated workspace free of distractionExcellent communication skillsMust have high-speed internet and ability to direct plug into ethernet portalAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractionsPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneSuperb attendance, so you can be there when our customers need usSchedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.All job offers are contingent upon completion of a background check.