Sr. Regulatory Ops. Mgr. (contract)

OverviewAirbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: our community is based on connection and belonging; our creativity allows us to imagine new possibilities for people; our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.The difference you will makeWe are seeking a data-centric, entrepreneurial operator to join our agile Services and Experiences Regulatory Operations team. In this role, you ll help scale regulatory compliance strategies for a fast-evolving, global landscape—supporting legal, vetting, and business teams to design smarter, more efficient processes.This is not a traditional regulatory operations job. We value curiosity, learning, and pragmatic innovation. You ll own compliance programs, align strategy and execution across diverse stakeholders, and present to both cross-functional peers and leadership.You re energized by improving how things work, thrive on leveraging data and technology, and can balance being scrappy with polished communication. Ultimately, your work will help Airbnb unlock new business opportunities and maintain trust within our Services and Experiences community.A typical dayServe as a collaborative partner to Legal, Engineering, Supply, Scaled Operations, supporting daily operational needs while identifying opportunities to test and apply improvements to areas including vendor performance, forecasting, and pipeline health.Establish and maintain operational rhythms—owning stakeholder management, project tracking, documentation, and process improvement.Identify and implement opportunities to simplify, streamline, and automate regulatory workflows—leveraging AI and technology to reduce manual work and boost efficiency.Work closely with Policy, Legal, Engineering, Data Science, and Operations to align roadmaps and deliver impactful, measurable results.Partner with cross-functional leaders to explore, test, and implement new tools, including AI-enabled solutions, ensuring successful rollout, enablement, and adoption.Analyze operational and regulatory risks, identify strategic opportunities, and build reporting and tool infrastructure that supports evolving compliance needs.Lead change management and continuous improvement initiatives, supporting front-line teams and documenting best practices to drive efficiency and effectiveness.ResponsibilitiesOwn compliance programs and align strategy and execution across diverse stakeholders.Present to cross-functional peers and leadership.Collaborate with Legal, Engineering, Supply, Scaled Operations, and other teams to support daily operations and drive improvements.Requirements8+ years of progressive work experience in operations, management consulting, regulatory operations, or project management within dynamic, ambiguous, entrepreneurial environments.Experience leading compliance, regulatory, or operational programs at scale, preferably with exposure to cross-functional teams and systems/process innovation.Strong analytical, data, and problem-solving skills (comfortable with SQL, Excel, Looker or similar tools).Demonstrated ability to translate business and compliance challenges into system and process solutions.Excellent organizational, written, and verbal communication skills, including presentation and change management experience.Deep curiosity and initiative—excited by new technology, AI, and automation tools in the regulatory space.Hands-on, "builder" mindset—comfortable piloting and implementing solutions, not just advising.High attention to detail; ability to manage shifting priorities and thrive in ambiguity.Desirable SkillsExperience with CRM or workflow tools (Salesforce, Asana, Airtable, etc.).Exposure to AI-enabled tools in compliance, legal, or operational settings.Background supporting frontline operations teams through tool enablement and process rollout.Belonging & AccommodationsAirbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.Pay Rate Range: $90-$105/hrBenefits: Medical, Dental, Vision, 401KJ-18808-Ljbffr