Customer Success Engineer

Redpanda is pioneering the Agentic Data Plane (ADP) - a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems. Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision.Global leaders including Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone and 2 of the top 5 banks in the U.S. rely on Redpanda to process hundreds of terabytes of data a day.Backed by premier venture investors Lightspeed, GV and Haystack VC, Redpanda is a diverse, people-first organization with teams distributed around the globe.About The RoleCome and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running workshops with customers to getting them up and running on Redpanda products, and/or helping to architect a full end-to-end data streaming system with Redpanda as the core solution.You WillSpend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customersBe prolific in sharing content and best practices both internally and externallyWork alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellenceDesign and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirementsPartner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experienceIdentify and resolve technical barriers to production readiness, performance optimization, and expanded use casesBuild tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experienceYou Have7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to RedpandaExperience with creating blog content and/or documentation on the production use cases and solutionsOutstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineeringComfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etcGood understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)Knowledge of different cloud vendors ( AWS, GCP and Azure)An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraintsPassion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologiesStrong ability to build relationships with our partners, customers, and open-source usersCollaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experienceFlexibility to travel to meet customers, attend events or conferences (up to 25%)Experience with Kubernetes or Ansible a plusU.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.Join Redpanda if you'd enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.#J-18808-Ljbffr