Lead Transporter

The Lead Transporter is responsible for overseeing the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinationseffectively. In addition, this position will ensure positive patient/client satisfaction by providing excellent customer service on the floor or on the telephone. This position has no supervisory responsibilities.Responsibilities:Ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity.Maintain a safe, healthy, orderly, and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition.Understands and applies knowledge of basic transport concepts, infection control practices, and proper body mechanics.Understands and is able to determine, explain, and develop dispatcher logic and transporter activities; acts as a transporter when necessary.Ensures proper operation of company hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems.Train new and existing employees.Ensures requests have been completed in an efficient and timely manner according to current departmental standards and priorities.Develops and promotes positive effective customer service relations with patients, patient family members, visitors and staff.Resolves problems related to patient, patient family members, visitors and staff.Acts as a positive role model; possesses integrity, focus, commitment, flexibility and diplomacy.Follow up on complaints, providing solutions, and reporting them to the supervisor.Communicates effectively with nursing personnel, clinicians, technicians, or reception and dispatch.Demonstrates the ability to transport patients from patient units to other departments while on stretchers, beds or in wheelchairs as requested by departments safely and adhering to time schedules.Demonstrates the ability to assist clinical staff in moving patients onto stretchers or into wheelchairs by using proper lifting techniques.Demonstrates the ability to use approved protocols for safety, hand-off and patient Identification so that patients are moved as requested and scheduled. Ensures that chart, oxygen and other transport necessities are ready at time of transport to avoid delays.Performs other related job duties as assignedQualifications/Requirements:Experience:* 6 months of related experience, requiredEducation:* High school diploma or equivalentLicenses / Certifications:* N/AOther:Knowledge and use of computerized materials management system.Ability to effectively work as a team member.Ability to communicate with others at all levels within the organization.