Customer Service Representative

Join a Global Leader in Workforce Solutions – Net2Source Inc.Who We AreNet2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.Job Title: Customer Service Representative Location: Gastonia, NCDuration: 12+ months Contract - Possible extension/conversionPay Rate: $18–$20/hrWe are seeking a Customer Care Representative to support customers by handling inbound calls, resolving billing inquiries, processing payment arrangements, updating account information, and providing exceptional customer support.Responsibilities:Respond professionally to inbound customer callsAssist customers with billing questions, payments, service requests, and account updatesHandle sensitive customer situations including overdue balances and termination noticesNegotiate payment arrangements within company guidelinesDe-escalate difficult customer interactions professionallyDocument customer interactions accurately in internal systemsUtilize customer information systems and Microsoft Office applicationsMeet productivity, quality, and customer satisfaction goalsComplete administrative tasks and follow-up activities as requiredWork collaboratively with internal teams while managing tasks independentlyRequired Qualifications:Strong verbal and written communication skillsPrevious customer service or call center experienceExperience handling difficult customer interactionsStrong problem-solving and decision-making abilitiesBasic computer proficiency including Microsoft OfficeAbility to multitask in a fast-paced environmentFlexible to work varying shifts, nights, weekends, and emergency schedulesAbility to pass background check and drug screeningPreferred Qualifications:3+ years of customer service experienceBilling, collections, or account management experienceUtility or energy industry experienceBilingual English/Spanish preferredTraining Schedule:Monday through Friday, 8:00 AM to 5:00 PMWork Arrangement:Onsite for the first 6 months. Remote flexibility may be available based on performance and business needs.Why Work With Us?We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.Our Commitment to Inclusion & EquityNet2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.Awards & RecognitionAmerica’s Most Honored Businesses (Top 10%)Fastest-Growing Staffing Firm by Staffing Industry AnalystsINC 5000 List for Eight Consecutive YearsTop 100 by Dallas Business JournalSpirit of Alliance Award by Agile1Ready to Level Up Your Career?Click Apply Now and let’s make it happen.