Unified Communications Engineer - United States (Remote)
Company Overview:At NUWAVE Communications, Inc., we specialize in providing innovative software and telecom solutions via our flagship product iPilot. We offer a range of product features and services to enhance efficiency and effectiveness within software and telecom operations for our partners and clients. We provide integrations to automate phone system management for Microsoft Teams, Zoom, Webex, and on-premise phone systems. We focus on analyzing business processes, identifying areas for improvement, and implementing tailored solutions to meet the needs of our clients. NUWAVE Communications is a trusted partner for organizations seeking to optimize operations and drive strategic growth.Position Overview:We're seeking a proactive and skilled individual to join our team as a UC Engineer, Microsoft Teams Operator Connect, Direct Routing, Webex Calling or Zoom Phone administration experience required. This role is ideal for someone with a solid background in UC administration, particularly with experience in voice solutions and a willingness to learn other UC solutions: Cisco Webex and Zoom. The successful candidate will play a key role in deploying, configuring, and supporting our innovative solutions, directly contributing to the operational success of our partners and clients.Key Responsibilities:Deploy and configure advanced voice solutions integrating with platforms like Microsoft Teams, Cisco Webex, and ZoomLead training and customer onboardingsessions, educating customers on communication tools' functionalities and best practices and the iPILOT SaaS platformOffer exceptional technical support, assisting customers and partners with troubleshooting and issue resolution for Microsoft Teams, Webex, and Zoom voiceCollaborate with cross-functional teams to ensure the seamless integration and implementation of unified communication solutionsMaintain a deep understanding of industry trends and advancements in unified communications, leveraging this knowledge to drive innovation within our solutionsQualifications:Located in the United StatesRelevant certifications in Microsoft Teams Voice, Zoom Phone or Webex Calling, complemented by practical experienceProficiency in managing and administering communication platforms such as Zoom, Microsoft Teams, and Cisco WebexAt least 3 years of experience in a Microsoft Teams, Zoom Phone or Webex Calling administrative roleinvolving technical readiness, training, support services, solution development, or technical engagement with customersDemonstrated expertise in pre-sales and post-sales engineering supportExcellent technical delivery skills and the ability to conduct impactful customer-facing presentationsExceptional communication and interpersonal abilities, with a focus on customer satisfactionA quick learner, adept at adopting and mastering new technologiesA strong, customer-centric approach dedicated to delivering outstanding serviceWhat We Offer:A role in a company that champions innovation, collaboration, and continuous learningA vibrant work environment that encourages creativity and values mutual respectOpportunities for professional growth and development in a company committed to revolutionizing software and telecom operationsWe invite dedicated and skilled professionals to join us at NUWAVE Communications. If you're based in Ireland or the United Kingdom and looking for a challenging remote role in a dynamic and forward-thinking company, apply today and help us shape the future of software and telecom solutions!Powered by JazzHRe2AVWuaMC0