Customer Service Representative

About UsAt Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.Overview:We are seeking a professional and customer-focused Customer Service Representative to assist customers with inquiries, account support, and service-related concerns. This role involves direct communication with customers and supporting daily customer service operations.Key Responsibilities: Respond to customer inquiries in person, by phone, or via email Resolve customer concerns and provide timely solutions Process account updates, orders, and service requests Maintain accurate records of customer interactions Provide clear information regarding products and services Collaborate with internal teams to improve customer satisfaction Qualifications: Strong communication and interpersonal skills Professional and customer-focused demeanor Problem-solving and multitasking abilities Basic computer proficiency Ability to work in a fast-paced environment Previous customer service experience is a plus but not required