Jr. IT Administrator

OverviewWe’re looking for a motivated, curious, and people-oriented Junior IT Administrator to help support our growing internal technology environment.This role is ideal for a recent graduate or early-career IT professional who wants hands-on experience with modern enterprise IT systems, SaaS administration, identity management, and automation. You’ll work closely with experienced operations and IT leaders while learning how high-growth companies manage technology at scale.You do not need to be an expert in every platform we use. We care more about problem-solving ability, communication skills, curiosity, and a willingness to learn.This is a great opportunity for someone interested in growing into Systems Administration, IT Engineering, SaaS Operations, or Security Operations over time.Key ResponsibilitiesProvide day-to-day IT support across hardware, software, laptops, and SaaS applicationsAssist with employee onboarding and offboarding, including account setup and access managementTroubleshoot issues related to Google Workspace, Slack, Zoom, and other workplace toolsSupport office IT operations and conference room technologyHelp manage platforms such as Google Workspace, Okta, Slack, Zoom, Jira, and ConfluenceAssist with user provisioning, permissions management, and access troubleshootingSupport system updates, configurations, and operational improvementsMaintain accurate documentation, guides, and operational proceduresAssist with improving workflows and reducing repetitive manual tasksLearn and work with automation tools, APIs, and scripting over timeHelp identify opportunities to improve the employee IT experiencePartner with operations, security, and engineering teams on internal technology initiativesParticipate in troubleshooting, incident response, and continuous improvement effortsContribute ideas that improve efficiency, scalability, and overall IT operationsQualificationsBachelor’s degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related fieldInternship, campus IT, help desk, or technical support experience preferredStrong communication and customer service skillsStrong organizational skills and attention to detailInterest in modern IT systems, SaaS platforms, and automationComfortable working in a fast-paced, highly collaborative in-office environmentPreferred QualificationsExperience or familiarity with tools such as: Google Workspace, Okta, Slack, Zoom, and ServiceNow.Experience troubleshooting and supporting windows and macOS endpoints.Basic understanding of identity and access management, onboarding/offboarding and asset lifecycle managementExposure to scripting or automation tools like: PowerShell, Python and JavaScriptUnderstanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access controlCompTIA A+, Network+, Security+, Google IT Support, or similar certifications are a plus