Executive Experience & Support Analyst

Company DescriptionVERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.Job DescriptionAs an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology.This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions.You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality.Basic Requirements5+ years of progressive IT support experience, including direct executive or senior leadership support in high-visibility or mission-critical environmentsStrong hands-on experience supporting Windows and macOS endpoint environmentsDeep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and ZoomProven ability to troubleshoot and resolve complex issues across:End-user hardware and operating systemsMobile devices and MDM-managed environmentsNetworking fundamentalsAudio/visual and conferencing technologiesExperience supporting executive meetings, events, and live collaboration, including rapid on-site and remote troubleshootingFamiliarity with ITSM tools and structured incident and request management practicesAbility to maintain accurate documentation and lifecycle management for executive devices and environmentsExceptional discretion, judgment, and professionalism when handling confidential informationClear, confident communication skills with the ability to explain technical issues to non-technical audiencesWillingness to provide after-hours support and limited travel as required to support executive needsQualificationsDesired Characteristics:Background in executive experience or white-glove support roles, rather than general enterprise ITProven ability to build trusted relationships with senior leaders and executive assistantsStrong anticipation and problem-prevention mindset, with a focus on reliability over reactionComfort operating independently while coordinating effectively with engineering, workplace, and vendor teamsExperience supporting enterprise A/V systems and executive collaboration spacesCalm, composed presence in high-pressure or time-critical situationsGenuine interest in delivering exceptional executive technology experiences and continuously raising the bar.Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.