Operations Support Associate

The role is responsible for assisting assigned Carrier Sales Representatives with their day-to-day operations, specifically on specialized high-risk commodities. This is an on-site position with a schedule of Monday through Friday, 7 am to 4 pm. Hourly rate is $19.24/hr. What does a typical day look like? Organizing and tracking booked loads for carrier reps Providing timely updates on critical shipments Communicating late deliveries and issue resolution when necessary Issuing EFS checks and other customer service-related items Posting loads to web services and internal platforms when needed Negotiating rates and booking loads if necessary Calling carrier partners to help track down POD’s, invoices, and other supporting documents. Updating files in Highway when needed What are we seeking? College degree preferred, but not required. Logistics experience preferred but not required. Exposure to carrier sales process Strong phone and written communication skills Organized and assertive Ability to identify and react to potential issues with confidence and composure. Capacity to multi-task 6+ months experience in customer support/operations What’s in it for you? Medical, Dental, Vision, Long/Short term disability, life insurance options available 401k Program An award-winning culture with unique perks, including Monthly Lunch & Learns, "Thank You” Lunch Provided each Friday, and Employee Resource Groups Job Type: Full-time Pay: $19.24 per hour Expected hours: 40 per week Work Location: In person