Software Support Coordinator

Software Support Coordinator Employment Type: Full-time, In-Person Location: Orrville, OH Job Category: IT Jarrett is a leading (and still growing) 3rd party logistics company but we’re also family-owned. What sets us apart is the Jarrett Difference, our people are our greatest asset. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Jarrett has even won the Top Workplaces award for the past three years in a row! Our customers come from a variety of industries, but the common denominator is that they all ship something. We’re here to coordinate things between our customer’s supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day. For a Software Support Coordinator, a typical day might include the following: Troubleshoot system issues and identify recurring problems Provide end-user support for computers, phones, browsers, software, email, and headsets Coordinate with departments, ensuring a high level of operational efficiency Test system updates in test, beta, and production environments Provide reports to developers and supervisors, diagnosing issues with a high degree of detail Develop technical and end-user documentation Review computer system capabilities, workflow, and limitations This job might be for you if: Problem-solving is where you thrive You enjoy collaborating and being on a team You love helping people and are willing to go the extra mile You’re detail-oriented and like handling multiple tasks Jarrett might be right for you if: You want to do impactful work You care about the people around you You want to work in a meaningful, innovative, and close-knit culture You enjoy giving back and care about the community that you live and work in What’s In It For You? Medical, Dental, and Vision insurance Company-paid life insurance Paid time off 8 paid holidays each calendar year 4 hours volunteer paid time off Counseling session reimbursement Company wellness program including a gym membership discount Continuing education reimbursement 401K with up to 7% company match Paid maternity leave May be eligible for bonus potential Training and career development opportunities Opportunities to give back to local communities To learn more about Jarrett, check us out here! Jarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.