Spa Sales Guest Experience Lead

Benefits:Company partiesCompetitive salaryEmployee discountsFree food & snacksFree uniformsOpportunity for advancementTraining & developmentNow Hiring: Sales & Guest Experience LeadHand & Stone Massage and Facial Spa Mooresville is seeking a dynamic, people-first Sales & Guest Experience Lead to help drive membership growth, elevate the guest experience, and lead our front desk team to success. This is a hands-on leadership role—you'll be working alongside the team at the front desk while also coaching, motivating, and driving performance. The ideal candidate thrives in a sales-driven environment, enjoys mentoring others, and knows how to turn great guest experiences into long-term relationships.What You'll DoMembership & Sales GrowthDrive membership growth through strong guest engagement and consistent conversion practicesLead by example in achieving and exceeding individual and team sales goalsIdentify opportunities to improve conversion, retention, and overall guest valueFacial Business Growth & OutreachActively grow the facial business through in-spa education, service recommendations, and team coachingBuild and execute local outreach strategies (events, partnerships, community engagement) to attract new facial clients and membersCollaborate with spa leadership on promotions and campaigns focused on facial services and upgradesTeam Coaching & DevelopmentProvide ongoing coaching, roleplaying, and sales training for spa associatesLead daily huddles that energize, align, and motivate the teamFoster a positive, accountable, and high-performance cultureGuest Experience ExcellenceDeliver and model an exceptional guest experience from check-in to check-outHandle guest interactions with professionalism, empathy, and confidenceEnsure every guest leaves with a reason to returnOperations & LeadershipSupport spa manager with scheduling, shift management, and daily front desk operationsTrack performance metrics for frontdesk and turn insights into actionable plansRoll out promotions, contests, and in-spa initiatives to drive engagement and results in alignment with the management goalsWhat to ExpectA hands-on leadership role working both on the floor and with the teamA sales-driven environment with clear goals and measurable successA flexible schedule including evenings and weekendsThe opportunity to directly impact the spa's growth and cultureQualifications3+ years of experience in a membership-based or sales-driven environment (spa, fitness, wellness, retail, etc.)Proven ability to coach, motivate, and lead a teamStrong communication and interpersonal skillsGoal-oriented with a track record of achieving resultsHigh emotional intelligence and a positive, solutions-focused mindsetSomeone who Leads by example, walks the talkSomeone who owns the numbers - track results and turn insights into action plans that winCelebrate wins, recognize talent, and grow your team's confidence and skillsBenefitsCompetitive salary + Sales Commission ($17/hr + sales comm.)Employee discounts and service perksTraining & development opportunitiesCareer growth potentialFlexible schedulingTeam events and a supportive work environmentGrowth Opportunities – This position could grow into an Assistant Manager roleOur CultureAt Hand & Stone Mooresville, we believe in creating the best hour of our guests' month—and an empowering, growth-focused environment for our team. We celebrate wins, support each other, and are always striving to get better together.Additional AcknowledgmentI acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries.We would encourage you to apply only if you possess and meet the above listed criteria.I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.