Commercial Lines Account Manager

Commercial Lines Account ManagerThe Commercial Lines Account Manager is responsible for delivering exceptional service to our business clients while supporting producers and underwriters with account management, policy servicing, and renewal preparation. This role involves hands-on insurance knowledge, strong communication skills, and the ability to manage multiple commercial accounts efficiently. It is a proactive and independent position.This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain. The Commercial Lines Account Manager will work closely with a team of licensed professionals and collaborate with a wide range of carriers in the independent agency system.Work Environment:Monday through Friday, 8:30am to 5:00pmIn-office position with potential for occasional travel to other nearby office locationsTeam-oriented and client-focused environmentBenefits:Annual Base Salary + Bonus OpportunitiesGroup Health Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 90 days)401(k) plan with 3% safe harbor match (eligibility begins the 1st of the month after 12 months)Dental and Vision InsurancePaid Time Off (PTO)Company-paid holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holidayGroup Long-Term Disability Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 12 months)Weekly payWorkers' CompensationCareer growth opportunitiesWork-life balanceOngoing training seminarsTeam meetings and hands-on trainingBereavement leaveJury duty leaveRequired Knowledge/Skills/Abilities:Knowledge of commercial lines products including property, liability, auto, and workers' compensationStrong organizational and time management skillsAbility to build relationships with carriers and clientsProficiency with Microsoft Office Suite and insurance management systemsExcellent verbal and written communication skillsHigh attention to detail and accuracyPositive, team-oriented attitudeEducation and Experience:Bachelor's Degree preferredActive North Carolina Property & Casualty license required5+ years of commercial insurance experienceDesignations such as CISR, CIC, or CRM are a plusPrimary Duties/Responsibilities:Manage a book of commercial lines accounts, ensuring all service needs are metProcess endorsements, certificates, audits, cancellations, and policy changesSupport producers with new business quoting and proposal preparationCoordinate renewal processes, including applications, quotes, and client communicationsServe as a liaison between clients and carriersReview policy documents for accuracy and completenessIdentify cross-sell opportunities and refer leads to producersMaintain accurate and organized client files and documentationSupervisory Responsibilities: No