Outbound Call Center Representative
Location: Nashville, TN - onsite then transition to hybrid. FREE Parking.Duration: Temp to HirePay rate: $18/hr + benefitsJob Description:In this role, you'll help clients secure the protection they need by making outbound calls and guiding them through the last steps of the insurance process. This position provides an opportunity to enhance your skills in various areas such as reporting, pulling call lists, ensuring that dialer calls stay up to date, policy delivery troubleshooting, and assisting clients with any hurdles they encounter along the way.Your role in protecting families will include:Working with Excel reports to create and schedule call lists each dayMaking upwards of 150 outbound calls per day via automatic dialing systemAssisting clients in completing requirements needed for activating coverageTroubleshooting policy delivery and activation issuesCommunicating with clients, insurance companies, and our team with the goal of ensuring clients' success in accepting the policy and resolving any complaintsAuditing carrier websites for incomplete, active, and pending filesProviding top-notch customer service to each client: empathy, guidance, education, and expectation-settingAiding in CSR report follow-up which may include phone call and email correspondence to carrier and clientYou have a High School Diploma or equivalent.You have a typing speed of at least 40 WPMYou are a critical thinker with excellent analytical skillsYou have inbound/outbound call center and customer service experience in roles requiring the use of persuasionYou are experienced with Microsoft Office (particularly Excel)You have 1 year of experience in the insurance industryYou have 3 years of customer service experience in an office settingYou have demonstrated experience working in a fast-paced, team-oriented and deadline-oriented environmentYou are reliable, adaptable, and compassionateYou have the ability to work from homeBonus points if you have sales experience in insurance or financial servicesWe offer you:Competitive industry-leading compensation including base salary plus bonuses.ESOP Shares in addition to this compensation via our Employee Stock Ownership Plan.Profit Distribution Bonus paid monthly.Telecommuting on a hybrid schedule.Medical and dental insurance paid 100%.Medical plans with generous company contributions into your HSA.All leads provided (no cold-calling or prospecting).5% dollar-for-dollar matching on your 401(k)3 weeks of paid time off plus holidays.Growth and leadership opportunities.Equal Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf