Customer Service Coordinator

MV Transit - 904 - Business Development - 2711 N Haskell Ave Dallas - Responsibilities: Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client.; Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided.; Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency.; Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail.; Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function.