System Performance Engineer

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ more than 5,800 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.Job SummaryThe System Performance Engineer is responsible for wireless carrier system performance. This position supports technical activities for the ongoing maintenance and monitoring of wireless systems. This is accomplished by notify carriers and venue owners of system health and providing technical services and support to resolve customer network malfunctions. The Performance Engineer will use RF test equipment to evaluate system performance, evaluate compliance compatibility and troubleshoot operational issues. Carry out RF test execution and generate status and test reports.Attends training classes for OEM products to learn RF principles to become very knowledgeable in all current DAS/Small Cell technologiesResponsibilitiesIdentify system performance problems and possible solutionsResolve customer service issues and assist in implementing solutionsCollect data in support of performance evaluations and program optimizationResponsible for “Pager Duty” alarm clearingRepair and install equipment as neededWork with internal department managers as needed to meet company objectivesWork with Deployment and Construction counterparts to hit project timelines and goalsEvaluate coverage problems and new service area requirements for coverage cellsAt times, identify causes of RF interference and troubleshooting interference problems with various customersOrganize and conduct meetings as necessary to meet departmental objectivesWork closely with Construction team to oversee infrastructure modificationsAttend weekly meeting with customerPersonal QualitiesAnalytical Thinking – Exceptional ability to analyze data and utilize it to make sound decisionConflict Management and Resolution Skills - Build consensus, anticipate and solve problemsResults focused – Ability to organize and manage multiple, and at time competing prioritiesCommunication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations. Must have strong oral and written communication skillsRelationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforceQualificationsHighly organized and able to manage multiple projects and tasksExcellent Customer service skillsThink critically and problem solve4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate’s Degree or related College coursesProficient with Microsoft Office, Microsoft Project, and Microsoft VisioHandle confidential/ sensitive information with discretionGood judgmentFamiliar with Carrier testing and closeout package requirementsWorking Conditions/RequirementsUse of standard office equipmentGood vision and hearingFinger and wrist dexterityLight physical effort (usually lifting/moving 50 pounds)Walking up and down stairs General hours of Monday through Friday 8:00am to 5:00pm. But ability to provide support during and outside regular business hours is required.Work indoor/outdoor with variable condition.Regional travel required.Must be able to work in the United States.Must be legally authorized to work in the United States of America.AFL is an Equal Opportunity Employer and will not deny employment, benefits, or compensation to any individual on the basis of race, color, religion, sex, age, national origin, veteran status, genetic information or any other legally protected status or characteristic. The same applies to hiring and employing persons with disabilities, unless a disability prevents a person from performing the essential functions of a job with or without reasonable accommodation.AFL supports the objectives of affirmative action and a work environment without discrimination. The Company calls upon and expects every individual with the Company to accept a personal responsibility for continuing the successful policy.