Application Support Executive - Payment

Request ID: 82514-1 Title: Application Support Executive - Payment Locations: Morristown, NJ Duration: 6 Months Rate Range: $45 - $49/Hour on W2 (All inclusive) Note: Applicants must be willing to work on W2 Job Description: Incident Management**: Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs. Technical Support**: Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers. Payment Card Cycle Support**: Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards. Disputes & Chargebacks**: Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa's TCR, Mastercard's dispute resolution). Fraud Management**: Monitor and analyze transaction patterns using fraud detection tools; support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems. System Maintenance**: Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance. Troubleshooting**: Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including ISO 8583 message processing, EMV transactions, and fraud alerts. Collaboration**: Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements. Customer Support**: Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly. Monitoring & Reporting**: Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders. Documentation**: Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing. Process Improvement**: Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations. Compliance & Security**: Ensure adherence to payment industry standards (e.g., PCI DSS, EMV, PSD2, GDPR) and implement security practices to protect cardholder data. Required Skills /Qualifications: - 6-8+ years in application support, with 5+ years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management. - Proficiency in troubleshooting applications built on Java, .NET, or Python. - Strong SQL/Oracle skills for querying transaction and dispute data. - Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ). - In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards. - Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation. - Expertise in credit/debit card processing, including acquirer/issuer workflows and card network operations. - Experience with dispute resolution, chargeback processes, and card network regulations. - Familiarity with regulatory standards (e.g., PCI DSS, PSD2, GDPR). - Strong analytical, communication, and collaboration skills; ability to handle high-pressure scenarios. - Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms, and fraud analytics tools. - Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes). - Knowledge of fintech innovations, mobile payments, or blockchain-based payment systems. - Scripting skills (e.g., Bash, PowerShell) for automation of dispute or fraud workflows. Skills: Microsoft SQL Server 2019, Commercial Banking, SolarWinds Experience Required: 6-8 Years Company Benefits & CultureInclusive and diverse work environmentOpportunities for professional growth and developmentComprehensive health and wellness benefits Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks