Sample Processing Supervisor

Job Summary The Sample Processing Supervisor leads daily operations across sample intake, processing, and customer support to ensure accurate, timely, and high-quality service delivery. This role oversees team performance, workflow coordination, and data integrity within LIMS while ensuring compliance with ISO 17025 and company standards.Serving as a key liaison between clients, laboratory teams, and internal stakeholders, the Supervisor drives On-Time Delivery (OTD), resolves operational issues proactively, and monitors performance metrics. This position is critical to improving operational efficiency, minimizing errors, and delivering an exceptional customer experience.Essential Responsibilities Lead daily operations for sample intake, processing, and customer support to ensure accuracy, efficiency, and OTDManage team performance, staffing, and workload distribution to meet business demandsCoach, develop, and manage team members, including performance management and corrective actionsSupport onboarding and training to build a high-performing, customer-focused teamOversee LIMS data integrity, sample login, and workflow prioritization to reduce errors and reworkEnsure compliance with ISO 17025, company SOPs, quality standards, and safety requirementsCoordinate cross-functionally to align intake volume with laboratory capacity and business prioritiesServe as a primary liaison between clients, lab teams, and internal stakeholders to ensure clear communication and issue resolutionMonitor and drive KPIs, including turnaround time, error rates, and customer responsivenessOversee document control and clerical review processes to ensure accuracy and completenessManage invoice accuracy and billing processes in partnership with FinanceLead escalation management for complex operational or client issuesSupport audit readiness and participate in internal and external auditsIdentify operational risks and implement mitigation strategiesDrive continuous improvement initiatives to enhance efficiency and customer experiencePartner with leadership on strategic initiatives, resource planning, and forecastingStandardize processes across functions and locations to improve consistency and scalabilityPerform additional duties as needed to support business objectivesEducation & Experience Bachelor’s degree in Science, Business, or a related field, or equivalent experience3–5 years of experience in laboratory operations, sample management, or customer-facing support in a regulated environment1–3 years of leadership experience, including team development and performance managementExperience in a quality-regulated environment (e.g., ISO 17025)Proven ability to manage high-volume operations with competing priorities and deadlinesExperience handling client inquiries, issue resolution, and cross-functional coordinationKey Competencies Leadership & Team Development: Builds, coaches, and holds teams accountable for performanceCommunication & Relationship Management: Establishes strong partnerships and communicates effectively with clients and stakeholdersOperational & Business Acumen: Aligns team priorities with business goals, including OTD, billing, and customer satisfactionCritical Thinking & Problem Solving: Uses data and KPIs to drive decisions and solutionsEthical Practice & Compliance: Ensures data integrity and adherence to regulatory and quality standardsGeneral Requirements Ability to manage multiple priorities in a fast-paced, high-volume environmentStrong organizational skills with attention to detail and accuracyEffective decision-making and problem-solving skillsClear and professional written and verbal communicationFlexibility to adapt to changing business needs, including overtime as requiredPhysical Demands / Work Environment Frequent use of computer, keyboard, and standard office equipmentStanding and walking for up to 80% of the shiftOccasional lifting of up to 25 poundsExposure to laboratory conditions, including odors, fumes, chemicals, and microbiological materialsNoise levels range from quiet to loud; temperatures may varyRequires color vision and depth perceptionFast-paced, team-oriented work environment