Service Client Care Representative

Service Client Care Representative Toyota of Riverside is seeking a friendly, professional, and customer-focused Service Client Care Representative to join our team. This role is essential in creating a positive first impression for our customers. The ideal candidate is enthusiastic, detail-oriented, and committed to delivering exceptional customer service. Key responsibilities include: Assisting with incoming service phone calls. Setting up, scheduling, and monitoring service department appointments. Following up and rescheduling missed or late service department appointments. Making follow-up phone calls to previous day service customers to ensure complete satisfaction. Bringing all customer concerns and complaints to the attention of the Service Manager. Making follow-up phone calls to current open recall customers. Responding to all service internet leads and setting up service department appointment accordingly. Following policies and procedures as set forth in Employee Handbook. Any other duties as assigned. Qualifications include: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Positive attitude with a customer-first mindset Basic knowledge of the automotive industry Ability to work in a fast-paced environment Self-starter and self-motivator Previous customer service, sales or call center experience is a plus Bilingual is a plus What we offer: Competitive pay $18/hr plus bonus opportunity Opportunities for growth and advancement Supportive and team-oriented work environment Employee discounts and benefits If you enjoy helping people and want to be part of a dynamic automotive team, we'd love to hear from you! Apply today and start your career with Toyota of Riverside!