Application Support Engineer

Overview In this role, you will deliver ongoing support for core business applications within a healthcare services setting. You will investigate errors, assist end users, and collaborate with cross-functional teams to maintain system reliability and usability. You’ll manage service requests, prioritize issues, and help implement practical solutions with stakeholders across departments. You’ll contribute to testing, deployment support, and maintain incident records to strengthen knowledge sharing. This position offers hands-on troubleshooting with a focus on stability, data quality, and operational efficiency, making a meaningful impact on daily clinical and administrative work. ResponsibilitiesProvide ongoing support for core business applications to minimize operational disruptionInvestigate application errors, access issues, and system problems to determine root causesManage incoming service requests, assess urgency, and provide timely support for both technical and non-technical usersCollaborate with stakeholders to identify recurring issues and implement corrective actionsAssist with software updates, validation, testing, and deployment activitiesMaintain incident records, resolutions, and support workflows for knowledge sharingCoordinate with internal tech teams and external vendors to address defects and escalated issuesMonitor application performance and identify opportunities to improve stability, usability, data quality, and reporting across connected platforms Key requirementsstrong communicationcross-functional collaborationproblem-solvingtroubleshooting and incident managementtesting and deployment supportapplication monitoring and performance assessment